Frequently Asked Questions
We are located in Belfast, Northern Ireland. Our address is 8 Castle Place, Belfast, BT1 1GB.
We offer free shipping on orders over £100. For orders below £100, standard shipping rates apply.
Once your order is dispatched, you will receive a tracking number via email which you can use to track your parcel on the courier’s website.
We accept all major credit and debit cards, PayPal, and other secure payment methods.
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team for assistance.
We offer a 30-day return policy on most items. Please ensure that the product is in its original condition and packaging. Contact our customer service team to initiate a return.
Standard delivery within the UK typically takes 3-5 business days. Expedited shipping options are also available at checkout.
Yes, our customer service team is available to assist with any technical issues or product queries you may have.
You can reach our customer service team via email at info@phonefinity.co.uk 028 9514 9720 . We are available Monday to Friday, 10 AM to 6 PM.
Yes, you can visit our retail store at 8 Castle Place, Belfast, BT1 1GB.
Yes, we offer collection from our store at 8 Castle Place, Belfast, BT1 1GB. You will receive an email notification when your order is ready for collection.
Most products available on our website are also available in-store. However, for specific items, we recommend checking availability by contacting our store directly.
