At Phone Finity, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make the process as easy as possible.
30-Day Return Policy
You have 30 days from the date of purchase to return most items for a refund or exchange. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all accessories and manuals included.
- Accompanied by a receipt or proof of purchase.
How to Initiate a Return
- Contact Us: Email our customer service team at info@phonefinity.co.uk or call us at at 028 9514 9720 to initiate the return process.
- Prepare Your Return: Securely package the item in its original packaging, including all accessories, manuals, and proof of purchase.
- Ship Your Return: Send the package to our return address, which will be provided by our customer service team.
Return Shipping
- For Defective or Incorrect Items: We will cover the cost of return shipping.
- For Other Returns: The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges
If you need to exchange an item, please contact our customer service team to arrange the exchange. We will process the exchange as soon as we receive and inspect the original item.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Health and personal care items (e.g., headphones, earphones) once opened
Store Collection Returns
If you have opted for store collection, you can return your item directly to our store at 8 Castle Place, Belfast, BT1 1GB. Please bring your receipt or proof of purchase and the original packaging.
Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team at info@phonefinity.co.uk or call us at 028 9514 9720. We are here to assist you Monday to Friday, 10 AM to 6 PM.
